Terms and conditions

1. Who we are

Services are provided by Demo TAWA S.A.C. · RUC 20000000001 · DIRCETUR N° DEMO-0001.

Contact: Av. El Sol 100, Cusco · demo@tawa.pe · WhatsApp +51900000000.

2. How your booking works

• Submitting the form is a request, not a purchase: you pay nothing at that moment.
• We check availability (seats, permits, trains, tickets) and reply by email, usually within 24 hours.
• Your booking is confirmed once you receive our confirmation email and pay the stated deposit within the time we indicate.
• We hold your seats in the meantime. If the deposit does not arrive in time, we may release them.

3. Prices and inclusions

Prices are listed in US dollars (USD) per person. Amounts in Peruvian soles are for reference only, using our exchange rate of the day.

Each tour lists what is and is not included. Anything not listed as included (extra meals, tips, insurance, personal expenses) is at your expense.

Prices may change without notice until your booking is confirmed. Once confirmed, we honor the agreed price.

4. Payments

To confirm we ask for the deposit stated on each tour. The balance is paid before departure, on the date and by the methods we indicate when confirming.

Bank fees, international transfer fees or payment-platform fees are paid by the traveler.

We issue the corresponding payment receipt (boleta or factura) under Peruvian regulations.

5. Passenger details and permits

Names, document numbers, nationalities and dates of birth must exactly match the passport or ID you will travel with.

Inca Trail permits and Machu Picchu tickets are issued in your name and are non-transferable. Fixing incorrect details may not be possible or may carry an extra cost.

6. Cancellations and changes

Unless the tour page states a different policy, if you cancel a confirmed booking the following applies to the amount paid:

• More than 30 days before: we refund what you paid, minus services already issued that we cannot recover (permits, tickets, trains, hotels).
• Between 30 and 15 days before: we refund 50% of what you paid, with the same deduction.
• Less than 15 days before or no-show: no refund.

Inca Trail permits and Machu Picchu tickets are non-refundable and cannot be rescheduled once issued.

Date changes are subject to availability and may carry a fee. We will do our best to help.

If we cancel for our own reasons or because the minimum group size is not reached, we offer another date or a full refund.

If the tour cannot run due to causes beyond our control (weather, landslides, strikes, closures or government orders), we offer an alternative or a new date, and refund recoverable services not provided.

7. Health, altitude and safety

Many destinations are above 3,000 m (9,800 ft). We recommend at least two days in Cusco to acclimatize before demanding tours, and checking with your doctor if you have a health condition.

Please tell us about relevant medical conditions, allergies or dietary needs. We recommend travel insurance covering medical care and evacuation.

For your safety, the guide may change the itinerary or ask a traveler not to continue if their health or conditions require it.

8. Liability

We are responsible for properly providing the contracted services. Some services (trains, hotels, flights, tickets) are provided by third parties under their own terms.

We are not liable for lost personal belongings, flight delays or other events outside our operation, without prejudice to your consumer rights.

9. Complaints

You can write to us through any contact channel. Our virtual Complaints Book is also available under Peru's Consumer Protection Code (Law No. 29571). We reply within 15 business days at most.

10. Governing law

These terms are governed by the laws of Peru. Any dispute will be submitted to the competent Peruvian authorities, without prejudice to your consumer rights.

11. About this website

This website runs on TAWA, Demo TAWA's technology provider. TAWA does not sell or operate the tours and is not a party to the contract between you and the agency.