Last updated: November 9, 2026
Privacy policy
This is how Demo TAWA handles your personal data, under Peru's Personal Data Protection Law (Law No. 29733) and its regulations.
1. Data controller
The data controller is Demo TAWA S.A.C. · RUC 20000000001 · DIRCETUR N° DEMO-0001. Contact: Av. El Sol 100, Cusco · demo@tawa.pe · WhatsApp +51900000000.
2. What data we collect
- Contact details: name, email, phone or WhatsApp and country.
- Passenger details: name, document, nationality, date of birth and dietary preferences.
- Trip details: hotel or pickup point, arrival, emergency contact and how you prefer to be contacted.
- Health details you choose to share (allergies, medical conditions), only to keep you safe on tour.
- Browsing data (cookies) if analytics tools are enabled.
- If you start a booking on this site and don't send it, the contact and trip details you already entered, so we can help you complete it. You can ask us to delete them at any time.
3. Why we use it
- Handle your request, confirm and operate your trip.
- Process official permits and tickets (for example, Inca Trail and Machu Picchu), which require named details.
- Contact you about your booking and handle complaints.
- Meet legal, tax and tourism obligations.
- Send you news or offers, only with your consent. You can withdraw it at any time.
4. Who we share it with
- Providers needed for your trip: trains, hotels, transport, guides and the bodies that issue permits and tickets.
- Our technology provider (TAWA), which hosts this website and our booking system as data processor, and the email services it uses.
- Authorities, when required by law.
Some of these providers may be located outside Peru; in that case we require an adequate level of protection. We do not sell your data.
5. How long we keep it
For as long as our business relationship lasts and then for the periods required by tax and consumer-protection rules. Health details are deleted after the trip unless an incident requires keeping them.
6. Your rights
You can exercise your rights of access, rectification, erasure and objection by writing to demo@tawa.pe. We will reply within the legal deadlines.
If you believe we did not address your request, you may contact Peru's National Authority for Personal Data Protection (Ministry of Justice and Human Rights).
8. Security
We apply technical and organizational measures to protect your data: encrypted connections (HTTPS), password- and role-based access, and isolation of each agency's information.